MTN Nigeria is currently recruiting for the following position:
Job Title: NSMC Engineer - VAS
Department: Network Group
Location: Lagos
Job Description:
• Hands-on resolution of subscriber problems on the IN, Prepaid, and VAS Nodes or platforms
• Keep systems logs and perform back-ups.
• Verify systems problems and provide Front Office support to Customer Relations, System Planning, IS and Third Party Customers
• Detect, Analyze and isolate Faults on all IN, Prepaid, and VAS Nodes or platforms
• Initiate preventive and corrective action to systems support nodes.
• Manage status and performance of the intelligent network elements.
• Perform daily maintenance on the IN Nodes/ Prepaid/ VAS nodes Prepare reports on such faults and communicate resolution to appropriate units.
• Escalate unresolved faults/problems to appropriate unit as necessary.
• Manage the technical help line for the NSMC
• Escalate other faults to appropriate units and follow up to ensure timely and proper resolution.
• Investigate and resolve all Roaming Customer problems, Charging and Customer queries
• Compile/distribute reports/information on a daily/weekly/monthly basis to NWG management
Job Conditions: Normal MTNN working conditions. Shift based work (24/7/365)
Reporting To: NSMC Coordinator
Required Skills:
• 4 years work experience comprising:
• 2-3 years experience in ICT environment, preferably in a telecommunications company.
• Experience working with UNIX, Solaris and Oracle
Employment Status: Permanent
Qualification: First degree in a numerate discipline preferably engineering or computer science Solaris & Oracle added advantage UNIX certification
For more information and application: http://careers.mtnonline.com/vacancies.asp?deptid=8&id=1534 (http://careers.mtnonline.com/vacancies.asp?deptid=8&id=1534)
Deadline: 2nd December, 2010.
This job vacancy is still open but will be closing soon. Apply now if you're interested and qualified.