Job Title: eChannel Application Support Officer
Company: Stanbic IBTC
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos , Nigeria
Job Field: ICT
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Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa's largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks on the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.
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• E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle Internet Banking, Telephone Banking, Finacle USSD
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Key Responsibilities:
E-Channel Applications Support
1. Management and support of the Bank's Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
2. Channels Integration and Postilion Application implementation and Support
3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.
4. Finacle Internet Banking, Mobile Banking and USSD support
5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
6. Timely resolution of e-Channel applications incidents raised within the agreed SLA
7. Investigate of system anomaly and proffer a solution
8. E-Channel applications testing
9. Upgrade deployment / implementation
10. Support banking application projects relating to eChannels
11. Monitor and ensure 24-hour availability of e-channel applications
12. Configure, install custom-developed e-channel applications.
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Key Performance Measures:
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful implementation of applications
• Successful implementation of changes
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized.
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