IT Production / Data Processing Officer Job at Stanbic IBTC Bank Plc

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Job Title: IT Production/Data Processing Officer

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Job ID: 12452

Location: Lagos, Nigeria

Division Group: IT

Position Category: Group IT Architecture

Employment Type: Full Time – Permanent

Shift: No

Regulatory Approval: Yes

Division Proposition:  – Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced to join our dedicated team at our office. – Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Position Description:

•   To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.

•   Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.

•   Provide high level competency with regard to application systems monitoring.

Key Accountabilities/KRA:

•   Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.

•   Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.

•   Take backup of Bank's third party applications.

•   Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)

•   Development of scripts for data downloads / extractions.

•   Finacle Functional Support.

•   Development of Reports, customization and maintenance.

•   Projects support & Implementation.

•   Provide workaround solutions to Equinox archival issues

•   Support Interfacing of external Applications to Finacle Banking software.

•   Training of users on Finacle applications – Scheduled and On-the-Job training

•   Support on Middle office database (MOD)

•   Investigate and proffer solution to Finacle system anomalies

•   Implementation of change request of business applications from the Centre

•   Timely handling of System / Technical Job request logged in Remedy e.g. System issues, new report request etc.

•   Ensure adherence to defined IT policies and procedures.

•   Ensure the timely transfer of SWIFT messages and MOD files on a daily basis.

•   Monitoring of all the critical applications.

•   Ad-hoc assignment.  

Key Performance Indicators:

•   Number of customer complaints

•   Number of instances of non-compliance to policy and procedure

•   Number of error recorded as a result of not following policy and procedure

•   Number of audit exception on Production issues

•   IT Audit rating by Internal Audit, Routine Control, and external audit

•   No service impact

•   Reduced number of incidents

•   Successful implementations

•   Internal customer satisfaction level with IT support  

•   Meet deadlines

•   Meet SLA targets

•   Ensure that there is no service disruptions at all times.

•   Measure on knowledge of applications been processed and supported.

•   Cycle time to resolve issue assigned by the Helpdesk.

•   Professional assistance to large projects in relation to production activities.

•   Adequate knowledge of production principles and procedures.

Educational Qualifications:

•   Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.

•   Professional qualification will be an added advantage.

Work Experience:

•   Minimum of 2 year post qualification experience.

•   Experience in Finacle Banking Application will be an added advantage.

Technical competencies:

•   Must be service oriented

•   Relationship Management.

•   Good logic and problem solving skills.

•   Good knowledge on ITIL processes.

•   Issues Management.

•   Good multitasking abilities.

•   Proficiency in MSSQL server, ORACLE, Sybase and Crystal Report.

•   Proficiency in the use of Microsoft software.

•   Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously.

•   Strong customer focus and ability to manage client expectations.

•   Self motivation and able to work under little supervision.

•   Ability to interact with users at all levels.

Personal Skills:

•   Good leadership skills

•   Strong organizational skills

•   Strong troubleshooting skills

•   Interpersonal skills

•   Good leadership skills

•   Good written and oral communication

•   Results Oriented

•   Customer focused

•   Integrity

•   Ability to work under pressure

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Source: IT Production / Data Processing Officer Job at Stanbic IBTC Bank Plc

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