FIN003TO - Ticketing / Reservation Officer Job at Findrex Travels and Tours Limited

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Job Title: Ticketing / Reservation Officer

Job Code: FIN003TO

Location: Abuja, Nigeria

Employer: Findrex Travels and Tours Limited

Responsibilities:

•   Handle bookings /reservations and ticketing

•   Efficiently handle customers and their requests/queries, achieve personal

•   targets and contribute to the overall team revenue, yield and volume targets

•   Re-validation of Customer's PNR in Amadeus and Sabre

•   Comply with the organization's reservation policies and procedures and standards of customer service.

•   Keep self up-to-date on airlines rules, policies and procedures.

•   Handle queries including re-issues and refunds in a timely manner.

•   Be fully informed and stay abreast of all airline rules and regulations, international tariffs, and other industry Requirements:  and accurately applies this information when making reservations or answering internal and external clients questions.

•   Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler.

•   Accurately Price air schedules and provides air quotes and recommendations.

•   Establish strong relationships with clients and agents

•   Produce the daily and monthly sales report in Microsoft Excel and Word.

Requirements:

•   Possess a minimum of OND

•   Have experience on Fares and Ticketing.

•   Ability to use Sabre GDS and Hands on experience on Airline reservation systems like AMADEUS, GALILEO etc.

•   Ability to read, analyze and interpret travel industry information and travel reservation instruction.

•   Must be able to render excellent Customer Service.

•   Be well versed with computer applications.

•   Have excellent interpersonal and communications skills.

•   Be willing to work in shifts

•   Must be able to foresee and Manage Risk.

•   Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.

•   Have the ability to develop a constructive and collaborative working relationships with customers and building brand loyalty.

•   Must possess time management skills and the ability to work under pressure and deadlines.

•   Must be a team player.

•   Must be out-of-the-box thinker, responsive and focus on the bottom line

•   Candidates should be able to work with little or no supervision.

Education and Experience: Possession of OND,  HND, degree with experience in fares and ticketing.

How to Apply:

Interested candidates should apply online with resume and credential in one attachment.

Failure to abide to instruction will result to automatic disqualification.

Only those whose applications are being considered will be contacted.

Deadline: 10.10.2013

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Source: FIN003TO - Ticketing / Reservation Officer Job at Findrex Travels and Tours Limited

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