Job Title: Call Center Training Manager
Company: Ascentech Services Ltd
Job Type: Full Time
Qualification: BA/BSc/HND
Location Lagos, Nigeria
Job Field: Customer Care
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One of our clients, a leading outsourcing firm in Nigeria is looking to hire a Call center training manager for their office in Lagos.
. – The successful candidate would be responsible for ensuring that call center agents provide the kind of service that builds high levels of customer satisfaction. – By coaching and training both new recruits and experienced agents, the manager would help call centers meet their most important goals: improving productivity, reducing operating expenses, retaining customers, generating incremental revenue, and providing an outstanding customer experience. – The training manager would also be responsible for training call center agents on telecom products. – Qualified candidates should have a minimum of 2 years experience as a training manager in the elecommunications industry.
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