Job Title: IT Technician
Location: Lagos, Nigeria
Employer: Eko Hospitals
IT technical support officers monitor and maintain the computer systems and networks of an organization. They may install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organization, a technical support officer's role may span one or more areas of expertise.
Typical work activities:
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
Education / Qualifications:
• Minimum of OND / HND
• Post secondary school education, relating to IT and any other IT/network related qualifications or training are also desirable.
Skill Requirements:
• Experience in providing IT support, ideally in a helpdesk environment
• Technical knowledge of Microsoft Windows on both desktop and server
• Excellent communication skills – both written and verbal
• Able to work on own and under pressure • Self-motivated
• Good time management and priority handling
• Previous experience of working in a customer facing environment
• Ability to diagnose and resolve problems
• Initiative to find answers to new questions
• Professional working attitude
• Driving license and own business-insured transport for site visits • Experience of working from home
Experience in the following would be highly advantageous: Desktop
• Windows XP, Vista & Windows 7
• Microsoft Office 2003 – 2010 for Windows
• MacOS X 10.7
• Microsoft Office 2011 for Mac
• Apple iOS (iPad & iPhone)
Apply to this job (http://www.jobnavy.com/job/17776/it-technician-job-at-eko-hospitals-nigeria/)