SLA Management Specialist Job at HUAWEI Nigeria

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Job Title: SLA Management Specialist

Reference: OP05

Location: Nigeria

Employer: Huawei Technologies Co., Ltd. (HUAWEI Nigeria)

Requirements:

•   A graduate with 4-5 years of experience preferably in Telecom industry

•   Educational Qualifications: First degreeirom a recognized University, IT Certifications (JAVA, CISCO etc)

•   Negotiating Service Level Requirement and Service Level Agreements with

•   Customers and ensuring Service Level Targets! Service Level Objectives within the SLA is met.

•   Ensuring that all templates for the Service Level Management process are up to date.

•   Ensuring all backend agreements for SLA's are established, including Operational

•   Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.

•   Measuring and Service Level Reporting for IT Services, Creating Service Level

•   Reports for IT Services.

•   Establishing and setting requirements for tools to underpin the process, such as SLA and Service Catalogue I Service Portfolio tools

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