Job Title: Customer Care Executive (Female)
Location: Lagos, Nigeria
Employer: STRESERT Services Limited
Salary: N35, 000 / month
Summary of Responsibilities: The customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.
Key Responsibilities:
• Act as the first point of contact on behalf of the organization
• Opens customer accounts by recording account information; Maintains customer records by constant update account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Make and receive calls on behalf of the organization
• Attend to customers enquiries/queries on company's product
• Carry out telemarketing sales for the organization
• In charge of the companies social media (facebook, twitter account etc)
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Any other job assigned of related task.
Education: OND holder.
Skills:
• Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.
• Candidate must live within Surulere, yaba and its environs;
How to Apply:
Interested and qualified applicants should apply online or send their Cover Letter and CV to recruitment@stresertservices.com using Job Title as subject of mail.
Deadline: 18th December, 2013
Only qualified candidates will be shortlisted and invited for an interview.
Apply to this job (http://www.jobrib.com/job/28189/customer-care-executive-job-at-stresert-services-limited/)