Job Title: Manager, Fraud Management
Location: Lagos, Nigeria
Employer: Etisalat
Job Summary: Monitor telecommunications services offering and electronic interactions for any form of misuse as defined by the GSMA and in line with company standards
Principal Functions:
• Develop Fraud Risk Management strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization
• Nurture a positive fraud awareness culture within the organization by undertaking fraud education and training for all first points of contact
• Develop and establish fraud detection policy, processes and procedures in line with industry best practice in order to minimize fraud
• Define and document service levels for interaction points with other relevant teams, including Credit Management, Audit and Legal
• Conceive, initiate, prioritize and lead completion of fraud prevention initiatives
• Follow up with relevant units on all reported cases to ensure closure on the fraud database
• Ensure that all FMS and manual exceptions are investigated, reported and updated in database
• Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy
• Review, recommend and follow up on management report items from the auditors to ensure compliance
• Maintain regular liaison with the internal and external auditors to ensure compliance with regulatory and procedural obligations
• Take responsibility for day-to-day operation of the fraud management tool ? CONNECTIVA ? including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of triggered alarms
• Liaise with Network Operations and Engineering Divisions on fraud related operations
• Manage relationship with all internal and external stakeholders ? including vendors, auditors, Legal, Forensic Audit, and law enforcement agencies
• Undertake NRTRDE reporting
• Implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analyses
• Minimize revenue loss from fraudulent activities
• Conduct fraud risk assessment for all new and existing products and services
• Act as first line of contact for all fraud queries
Educational Requirements:
• Bachelor's degree in a numerate discipline
• Relevant professional certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA, etc)
Experience, Skills & Competencies:
• Between six (6) and eight (8) directly relevant post-NYSC work experience
• Ideal candidate must be able to demonstrate:
• Good knowledge of Relational Database Management systems
• Excellent understanding of GSM Network Architecture, Operations and Billing Systems
• Excellent understanding of telecoms business environment, i.e ?network-to-balance sheet?
• Excellent analytical and problem-solving skills
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