Fraud Management Manager Job at Etisalat Nigeria

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Job Title: Manager, Fraud Management

Location: Lagos, Nigeria

Employer: Etisalat

Job Summary: Monitor telecommunications services offering and electronic interactions for any form of misuse as defined by the GSMA and in line with company standards

Principal Functions:

•   Develop Fraud Risk Management strategy and business plans to ensure that control measures and action plans are in place to address fraud risks within the organization

•   Nurture a positive fraud awareness culture within the organization by undertaking fraud education and training for all first points of contact

•   Develop and establish fraud detection policy, processes and procedures in line with industry best practice in order to minimize fraud

•   Define and document service levels for interaction points with other relevant teams, including Credit Management, Audit and Legal

•   Conceive, initiate, prioritize and lead completion of fraud prevention initiatives

•   Follow up with relevant units on all reported cases to ensure closure on the fraud database

•   Ensure that all FMS and manual exceptions are investigated, reported and updated in database

•   Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy

•   Review, recommend and follow up on management report items from the auditors to ensure compliance

•   Maintain regular liaison with the internal and external auditors to ensure compliance with regulatory and procedural obligations

•   Take responsibility for day-to-day operation of the fraud management tool ? CONNECTIVA ? including generation and monitoring of predefined Key Performance Indicators (KPIs), alarms and resolution of triggered alarms

•   Liaise with Network Operations and Engineering Divisions on fraud related operations

•   Manage relationship with all internal and external stakeholders ? including vendors, auditors, Legal, Forensic Audit, and law enforcement agencies

•   Undertake NRTRDE reporting

•   Implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analyses

•   Minimize revenue loss from fraudulent activities

•   Conduct fraud risk assessment for all new and existing products and services

•   Act as first line of contact for all fraud queries

Educational Requirements:

•   Bachelor's degree in a numerate discipline

•   Relevant professional certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA, etc)

Experience, Skills & Competencies:

•   Between six (6) and eight (8) directly relevant post-NYSC work experience

•   Ideal candidate must be able to demonstrate:

•   Good knowledge of Relational Database Management systems

•   Excellent understanding of GSM Network Architecture, Operations and Billing Systems

•   Excellent understanding of telecoms business environment, i.e ?network-to-balance sheet?

•   Excellent analytical and problem-solving skills

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