Job Title: IT ATM Support Analyst
Job ID: 10085
Locations: Nigeria
Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)
Sector: Banking and Finance
MAIN PURPOSE OF THE JOB
• Ensures adherence to defined IT policies
• Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
• Ensures smooth rollout of IT Infrastructure related responsibilities in new branches and branch revamps (ie systems, links, inverter, UPS installation and implementation.)
• Ensures effective and proper installation and commissioning/decommissioning of ATMs, inverters, ATM links, etc. with ATM vendors, back-up power suppliers and link providers.
• Identifying operational problems, solving them and/or coordinating the resolutions of problems with ATMs, inverters, new/revamp branches
• Monitor and record performance of the ATMs in terms QoS, transaction volume/traffic congestion, etc
• Conducting surveys/tests prior to introduction of new ATM function on the network.
• Working out solutions to improve the ATM service, networks and power availability
• Eliminating errors and downtime by working with the vendors to ensure the availability of the ATMs, Inverters and ATM links.
• Provide timely reports and feedback to management (formal and documented ATM uptime, transactions and cash volume reports)
• Oversees the installation, maintenance and proper usage of UPSes in the campuses and branches
• Any other duties as may be assigned by Unit Head.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
• Assist in managing the design, delivery and support for all ATMs, UPSes & Stabilizers bank wide
• Assist in the implementation and administration of equipment pertaining to ATM support.
• Assist in IT Infrastructure related responsibilities of new branches and branch revamps
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