Job Title: IT Service Management Analyst
Job ID: 10084
Locations: Nigeria
Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)
Sector: Banking and Finance
MAIN PURPOSE OF THE JOB
• Supporting team track (in country) and remedy solution for internal customer support group and the business
• Real time monitoring and communication on critical bank's services using ITM
• Afterhours resource management for IT
• Management of personal and departmental shared folder
• Ensures adherence to defined IT policies
• Monitoring and communication of service availability
• Manage the established change management process
• Develop adequate MIS reporting from service desk and team track database
• Coordination of DR exercise at mid-year interval
• Ensure strict compliance to IT 's change management
• Any other duties as may be assigned by Department Head & Team Leader.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
•Successful implementations of projects supervised
•Meet SLA targets and deadline
•Ensure reduced number of incidents
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