Job Title: Customer Care Representative
Job ID: GPSD-0533815, GPSD-0533818, and GPSD-0535761
Job Location: Nigeria
Company: IBM Nigeria
Job description
Handle incoming calls and offer solutions to customer queries in a satisfactory manner maintaining the standard of quantity and quality of customer communications. Exercise empathy, patience and professionalism at all times in responding to customers regardless of the issue or customer s demeanor and must successfully handle difficult or sensitive issues with customers. Develop comprehensive knowledge of company products by researching and revising material on product information and product changes. Educate and advise customers on all aspects of products and services to enhance customer satisfaction. Receive and process customer requests accurately using the computer systems in accordance with the revenue assurance guidelines. Use appropriate customer service systems, processes and procedures to resolve customer issues accurately and promptly at every point of contact Logging of customer queries and call classifications to assist in follow up and evaluation of customer complaint data for trends and preparation of reports Perform any other relevant duties that may be assigned from time to time.
Required
• High School Diploma/GED
• At least 6 months experience in organisational and planning skills
• At least 6 months experience in verbal and written skills and the ability to communicate with customers and staff at all levels
• At least 6 months experience in time-management skills
• At least 6 months experience in administration skills
• At least 6 months experience in decision making
• English: Fluent
Preferred
• Bachelor's Degree
• At least 1 year experience in organisational and planning skills
• At least 1 year experience in verbal and written skills and the ability to communicate with customers and staff at all levels
• At least 1 year experience in time-management skills
• At least 1 year experience in administration skills
• At least 1 year experience in decision making
APPLICATION LINKS:
• Position with Ref GPSD-0533815
• Position with Ref GPSD-0533818
• Position with Ref GPSD-0535761
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