Job Title: Consumer Care Line
Reference: 00273985
Ogranisation: Unilever Nigeria Plc
Job Level: Blue Collar
Area of interest: Supply Chain
Location: Oregun, Lagos
Country: Nigeria
Salary(per annum): 500K – 1M
Job Description
1.Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
2.Downloading consumer/customer via toll free line (received after office hrs)
3.Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
4.Summing up feedback monthly for circluation
5.Serving as first Contacts to consumer/customer to acknowledge receipt (if it's a complaint) or get further details
6.Visiting complainants as applicable to retrieve samples
7.Participating in complaints resolution
8.Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
9.Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Minimum requirements: Mininmum OND in any relevant field
Application Deadline: 21 November 2012
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