Job Role: Head, General Public Customer Care
Job Code: NIMC072
Location: Abuja, Nigeria
Organisation: National Identity Management Commision (NMIC Nigeria)
Department: OPERATIONS MANAGEMENT
Reporting To: Head, Customer Care
Description: – Reporting to the Head, Customer Care, the successful candidate will be responsible for designing, implementing, and managing general public customer relations strategy to promote consumer awareness of the identity management sector and also coordinate operational activities to ensure that customer complaints are promptly resolved.
Key Requirements: – A bachelor's degree or its equivalent in Management, Administration, Accountancy, Economics, Information Technology. – Relevant professional certification(s) will be an advantage. – A minimum of 10 years' post-qualification experience, with at least 5 years' relevant professional experience in a similar organisation.
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