Job Title: Resource Practice Manager
Job ID: 817727-99738
Location: Lagos, Nigeria
Organisation: Microsoft Nigeria
Job Category: Services & Consulting
Division: Services & Support
TITLE: CONSULTING PRACTICE MANAGER
LOCATION: NIGERIA
LEVEL: 63
The MEA Multi-Country Cluster (Egypt, NEPA & WECA) Consulting Practice Manager (CPM) is responsible for leading teams of service professionals toward profitable and sustained high-quality delivery of services to customers.
Manages the supply and delivery of the Services Consulting Practice across the geographically and culturally diverse MEA MCC region
Solely focused on Delivery Management including group and team management, resource and bench management, deal structure and profitable delivery supervision, customer and partner satisfaction
Manager of Professional Development Resource Managers (PDRMs), Managing Consulting Delivery Managers and Managing Architects.
PRIMARY JOB FUNCTIONS
Business – Resource Management: CPMs ensure close supervision of assignments of delivery resources to engagements and contracts by PDRMs.
Business – Delivery Management: CPMs oversee the structuring of consulting engagements and support contracts to ensure they are properly scoped to meet the customer's requirements and profitably.
Management: As a Manager of Managers, CPMs regularly perform one on ones with PDRMs, MCDM and Main conducting performance reviews and career development discussions at least twice a year
Leadership: Communicates business, customer and partner realities across Microsoft. Clearly articulates the Microsoft Services mission, goals and strategies to all audiences helping them understand how they play a part in continued success
Customer/Partner Satisfaction: As a Manager of Managers, CPMs support, coach and enable PDRMs, MCDM and MA to convincingly drive Delivery Excellence through customer satisfaction activities (Conditions of Satisfaction, Service Delivery Plans, etc.) and behaviors (responsiveness, delivery on promises, raise issues early, etc.) for their teams
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