Job Title Customer Care Manager
Company: a Multinational Company
Responsibilities:
• Providing help and advice to customers using the organization's products or services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customer's problems, which may be complex or long standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
• Keeping accurate records of discussions or correspondence with customers.
• Producing written information for customers, often involving use of computer packages/software.
• Writing report analyzing the customer service that your organization provides.
• Developing feedback or complaints procedures for customers to use.
• Developing customer service procedures, policies and standards for your organization or department.
• Meeting with other managers to discuss possible improvements to customer service.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organization products or services and keeping up to date with changes.
Qualifications and Experience:
• Minimum educational qualifications required for the position include a Bachelor's degree in any degree.
• Minimum of 5 years relevant experience.
• Excellent leadership and problem solving skills.
• Excellent interpersonal skills.
• Excellent attention to detail with good analytical skills.
• Excellent verbal and written communication skills.
Deadline: 28th December, 2012
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