Job Title: Training Manager
Job Location: Abuja, Nigeria
Organisation: Interra Networks Ltd
Major Duties and Responsibilities:
• Identify training needs within the entire staff base, including training requirements for entering into new market areas.
• Develop and maintain up-to-date training and personal development plans for all staff.
• Ensure training targets are met and maintained in accordance with current legislation.
• Deliver appropriate training programmes in accordance with legislation and current industry best practice.
• Monitor staff through training programmes ensuring personal and organizational targets are achieved.
• Maintain up-to-date records of all training delivered in personnel and electronic files.
• Identify and source training funding from various funding streams.
• Monitor the use of training funds.
• Maintain up-to-date knowledge of legislation relevant to training and disseminate any new requirements appropriately to colleagues.
• Produce reports as required
Skills/Qualifications: – Good literacy and numeric skills – Experience of working within the customer Care Industry – Working knowledge of planning and delivering training programmes – Understanding of training options available – Experience of allocating, monitoring and controlling financial resources – Experience of maintaining effective recording systems – Working knowledge of the Telecommunication industry and surrounding regulations and legislation – Process and procedure driven – Excellent communication skills – Ability to work on own initiative and as part of a team – Good planning and organizational skills – Ability to cope with pressure – Ability to cope with change – Good first degree in relevant field – 2-5 years experience in similar position.
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