Job Title: Integration Professional UTRAN
Job ID: 1200000CJG
Job Location: Nigeria
Organisation: Alcatel-Lucent
Description:
1. Supervise all 3G L2 support activities and provide L2 support for field teams.
· 3G spare parts follow up
· Prepare periodical reports for the 3G BO activity.
· Follow-up ticket with Technical support team (Level 3 and above)
· Handle critical issues and/or support team to resolve critical issues in accordance with the SLA
· Discuss with other departments and follow the blocking points
· Check Tickets opened by NOC and follow up change request implementations
· Follow acceptance for New 3G equipments and make sure that there is no snags before putting on operational mode
· Coordinate with Transmission Team to resolve problematic links.
· Follow the repeated alarms on RNC/BSS components and schedule corrective actions accordingly with field teams
· Clear the active WMS alarms according to Alcatel-Lucent procedures and guidelines.
· Perform health check and resolution for all RNC/BSS elements.
· Attend Night Duty and On-call Duty.
· Site intervention whenever necessary
· Optimization ticket follow-up/resolution to ensure the KPI stability and Coordinate with Performance Team to resolve any escalated problem within SLA.
· Send necessary reports as per customer request on a daily, weekly or monthly basis
· Perform Logical Configuration Management tasks for all UTRAN elements
· Perform Software and Hardware Management task for all UTRAN elements
· Troubleshoot WMS problems
· Implementation of Work Orders according to Alcatel-Lucent procedures.
· Coordinate with other Departments during troubleshooting
· In depth knowledge of Alcatel-Lucent Alarm and Fault Management
2. Assist Field Engineers, Integration and Commissioning Engineers
Requirements:
Academy and Education background
· Degree in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent.
Experience
At least 4 year's work experience on ALU 3G products like NodeB,WBS,RNC
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