Nigerian Bottling Company Plc is currently recruiting for the following position:
Position: Help Desk Manager
Ref: HDM/01/11
Function Name: Management Information Systems
Functional Area: MIS
Experience: 5
Location: Head Office
Education:
• Bachelors Degree in Science, Engineering, Information & Communication Technology.
• ITIL Managers Certificate will be an added advantage,
Career Type: IT Service management
Role:
• Reporting to the Infrastructure & Services Manager.
• This position manages the delivery of effective and reliable support service for company-wide IS resources.
• It identifies coaching needs, organize and facilitate training of systems users in accordance with authorized plans and procedures
Desired Candidate Profile:
•Knowledge of Business Processes
•Good working knowledge of Computers, Networks and Application systems
Job Description:
• Provide a one-stop information and solution point for users via controlled resolution of incidents and issues including Initiation of action, Documentation of root causes, and Implementation of opportunities and remedies.
• Record and track all incidents and complaints – 100% logging of all calls.
• Keep customers informed on request status and progress
• Manage the team that Provide 1st Level Support to Users
• Monitor and escalate Incidents relative to the appropriate Service Level Agreements
• Carry out quarterly Customer Satisfaction survey and publish result within a week.
• Maintain up-to-date inventory of all IT equipment
Closing Date 2011-01-25
For more information and online application: NBC Plc Jobs: Help Desk Manager (http://www.nbcplccareers.com/jobInfo.php?jobid=14).
This vacancy expires today. Submit your application now.