Job Title: Customer Service Manager
Location: Lagos
Organisation: ACCION Microfinance Bank Limited
Sector: Microfinance / Banking
Summary of Role:
The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.
Requirement:
Candidates for this position must possess minimum of HND/ BSc in any discipline, MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management. Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.
Method of Application
Interested candidates should send personal details in an EXCEL SHEET following the format below. CV should also be attached along and sent to jobs@accionmfb.com on or before 28th February 2013.
Ensure that the subject of your email is the position applied for. Emails that do not conform to the method of application will not be considered.
| Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State |
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