Job Title: Customer Service Officer
Location: Lagos, Nigeria
Organisation: Recharge It Now Limited (RIN) – Nigeria
Key Accountabilities:
• Implement Customer Service policies, procedures and standards for all business units of the Group
• Keep up to date with changes and improvements with the Group's products and services, and inform customers accordingly
• Monitor operations in all business units to ensure that customers receive excellent service
• Logs customers' complaints such as security, theft, accident issues to the Head of Department
• Work with Human Resource Department to organize programmes to train staff on high level customer service delivery
Skills/Competencies:
• Ability to work under pressure, take and provide feedback in a pleasant and positive manner
• Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group's Business Philosophy, products end services, skills and deliver work effectively
Qualification & Experience:
• BSc or HND in Social Science Discipline Experience in sales of power product and services
• Membership of professional bodies (e.g. Customer Care Institute) will been added advantage
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