Job Title: Client Care Executive
Job Reference: CE 01
Location: Nigeria
Department: Sales
Company: Dragnet Solutions Limited (Dragnet Nigeria)
Responsibilities
• Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.
• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve clients' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved client grievances to designated departments for further investigation.
• Maintain regular contact with clients
• Obtain regular feedback from client and ensure that comments/complaints are attended to.
Requirements
• Degree in business administration or any other social sciences discipline.
• Minimum of 1 year experience required
• Knowledge of using computer, MS Word and MS Excel
• Able to excel in a fast paced environment
• Pleasant personality with good interpersonal skills
• Pro-active, responsible and hands-on person
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