Job Title: Service Manager – Aftermarket
Reference: 09-SM201301
Location: Lagos, Nigeria
Recruiter: Kendor Consulting – Nigeria
Company Description: A dynamic and customer focused global power solution leader specializing in a corporation of complimentary business units that design, manufacture, distribute, sales and service of engines and related technologies. These include Electrical Power Generation systems, filtrations, fuel systems, controls, air handling and emission solutions.
Job Outline: To manage day today service activity at the defined location, and deliver world class customer support in our Field Service and Workshop operations
Responsibilities:
• Full accountability for Field Service and Workshop productivity towards the growth of service business and achieving annual Sales and Profit target for both operations.
• Fully implement the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1st time 90% of the time and being at the service point within 24hrs of complaint.
• Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.
• Lead, manage and motivate Service Centre employees including recruitment, control and discipline in accordance with company procedures and in conjunction with the HR department
• Ensure improvement/development plans are in place to correct any operational 'off plan' or performance issues
Education & Requirements:
• University, or equivalent degree in Mechanical Engineering or related discipline
• Possession of relevant certification and membership of relevant professional body will confer advantage.
• Minimum of 10 Years of relevant industry experience with at least 3 years in similar position is required.
• MBA and Understanding ability to drive field service wilt confer distinctive advantage.
• Proven record in relevant business disciplines, to include, general management skills, people devefopment, and customer relationship management
• Proven record in service management, and operational capability
• Proven record and ability to lead, motivate, and effective people communication at all levels
• Relevant product or industry knowledge
• Customer relationship management and development
Deadline: 5th February 2013.
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