Job Title: Technology Services Manager
Reference: 1088446
Location: Africa
Company: Hewlett-Packard (HP)
Description:
• Drive profitable growth in the TS business across product lines; ensure proactive programs and appropriate processes are in place to grow TS installed base; attach and new business and to increase service levels to customers to ensure TCE.
• Accountable for AFRICA TS business
Generic Roles & Responsibilities:
Business Planning
• Understand business dynamics and provide judgment on country order and revenue budget planning, Size and plan losses, Size and plan opportunities
• Provide detailed business plan with tangible and measurable actions
• Leverage Africa TS business plan
• Analyze and incorporate new market trends and opportunities into the specific line of business strategy
• Understand business challenges and provide counter program; leverage from Africa and MEMA teams, e.g. TPM attack plan
• Adopt or expand TS IB business strategy in line with Africa TS
Business Management
• Develop and Implement a Sales Plan delivering breakthrough Year on Year Order Growth
• Drive end-to-end implementation of revenue growth initiatives in close cooperation with Africa regional teams and fully synchronized with Sales, Marketing, Service Deliver and Customer Operations. This includes leading the development of the initiative plans, the timely implementation of all agreed actions and to ensure the agreed objectives will be achieved
• Participate and prepare for Finance calls and planning (fct and WD5)
• Develop close relationships with C level contacts at key customers
• Manage business escalations at your customers ensuring that clear communication is maintained both with the customer and within the local and regional business managers as appropriate
• Develop a clear understanding of the TS Delivery strategies and implementation plans and ensure that they are aligned with the business and sales teams.
• Participate and prepare for sales fct calls (fctA & fctB)
• Drive TS inclusion in account planning
• Achieve revenues, orders and line of business specific growth targets
• Support the development and implementation of the overall country business plan
• Analyze monthly results and provide mitigation plans and workarounds for challenges and issues (as appropriate with region support if it is not a local problem)
• Drive TS inclusion in account planning
• Drive cross functional alignment and teaming
• Provide leadership and governance for continuous review and improvements
Measurement
• Meet/Exceed budget plan for revenues
• Meet/Exceed budget plan for orders
• Attached rate against target
• Penetration rate against target
• YoY Growth of TS business
• Growth vs. Market Share
• Improved TCE
• Growth in SoW
Education and Experience Required:
• Typically 15+ years to demonstrate mastery of Service Business Management
• Established management background of high level individual contributors (people management)
• Typically first level and advanced level university degree
Knowledge and Skills Required:
• Excellent market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes.
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
• Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods
• Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and sales management management skills
• More frequent influence at cross-functionally and on executive level
• Sales/customer engagement track record of success.
•Fluency in English language is a must
•Fluency in French language will be highly appreciated
Job: Services
Primary Location: Morocco-Morocco-Casablanca
Other Locations: Algeria-Algeria-Algiers, Kenya-Kenya-Nairobi, Nigeria-Nigeria-Lagos, Tunisia-Tunisia-Tunis, United Arab Emirates-United Arab Emirates-Dubai
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