Job Title: Teller Services Manager
Job ID: 370787
Location: Lagos, Nigeria
Organisation: Standard Chartered Bank Plc
Sector: Banking and Finance
Job Description:
• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
• Ensuring that there is water tight cash controls in place at all times.
Key Roles & Responsibilities:
• Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
• Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
• Cash site transactions are posted next working day latest.
• Ensure the Teller's cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
• Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
• Bank Cheque books are examined and blank forms remaining verified each day.
• Transactions held over are recorded and traced the following day
• Cash custodians must check tellers' boxes and cash areas when locking tellers away each day to ensure that no cash is left out
• Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
• Bank drafts (all currencies) must be examined and forms remaining verified each day.
• Late Teller transactions are recorded and posting traced the next day
• Suspense accounts are reconciled and outstanding items fully explained each day
• Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.
• ATM custodian
• Ensure you remain alert to the risk of Money Laundering and assist in the bank's efforts in combating it by adhering to the principles in relation to: ''Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.''
• Vault key custodian
• General reconciliation and control activities which may typically include:
• Processing of Customs Duty payment
• Statistics and Reconciliation
• Be an authorized Checker on Filenet
• Central control of branch Cash
• Supervision of posting of clearing cheques
• Reconciliation of operating accounts for daily control as well as surprise audit proofing.
• General filling Gathering/preparation of statistics for service quality and productivity indicators.
• Conducting investigators initiated by customer inquiry.
• Cross selling of Banks' products.
Qualifications & Skills
• Thorough Knowledge of SCB products, operational procedures
• SCB's procedures/ Related Policies
• Banking practices /Regulations
• Good Customer relations/ Customer Focus
• Goal Oriented
• Good Interpersonal skills
• Good Communication skills
• Good Knowledge of the operations of other departments
• Good knowledge of the Bank's products
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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