Job Title: Entry Level Customer Care Representative (Call Center)
Location: Lagos State, Nigeria
Company: Direct from USA – Nigeria
Responsibilities:
• Build strong relationships with our customers.
• Possess a proven track record of sales attainment, via the telephone.
• Drive sales and revenue growth via taking inbound and outbound calls to potential customers.
• Work in multiple applications while addressing customer concerns.
Qualification and Requirements:
• This position typically requires at least 1+ years of experience in Tele-Sales, Customer Service and Collections. Generally, meets the following additional requirements:
• OND/HND may be accepted for entry level
• BA/BSc or equivalent education preferred.
• Call Center,Tele-sales experience preferred.
• Excellent verbal and written communication skills with an outstanding telephone voice.
• Dependable, energetic and strong desire to sell.
• Self-motivated, with strong negotiating skills and the ability to thrive in a team environment.
• General knowledge of business processes.
• Actively participates in assigned sales training, lectures, presentations and meetings.
• Has a basic understanding of customer profiling.
• Must be trainable
• Has good PC and organizational skills.
• Good knowledge of technology products.
• Achieves the performance metrics established for this position.
• Experience with MS Office applications
• Knowledge of the telecommunications industry and related products.
• Must Have a neutral Accent and be able to understand a variety of accents, American British, Canadian, Australian etc
Salary: 65,000 naira monthly plus commission/performance incentives.
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