Job Title: Key Account Manager
Job ID: 4916289
Location: Lagos (Nigeria)
Company: Airtel Nigeria
Job Purpose:
• To acquire and retain more post-paid customers and generate revenue for the business.
Key Responsibilities:
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Responsible for evolving account development plan and relationship management process for accounts in the region guided by the signed service level agreement.
• Responsible for analysis of competitor's activities as well as relevant market development and proposing pre-emptive counter measures
• Responsible for the day to day management of all Airtel relationships in the South West Zone.
• Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the region
• Establish and maintain excellent relationship management with existing Post-paid subscribers in the zone and visibility.
Desired Skills & Experience:
• A University Degree in Business Administration, Marketing or related course
• An MBA will be added advantage
• 3-5 years preferably in FMCG, Consumables and Telecom
Behavioural:
• Achieving Results, and Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization
Company Description:
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
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