Job Title: IT Help Desk Analyst
Job ID: 4961477
Company: Dancom Technologies Limited – Nigeria
Job Description:
• Responsible for first line support on all desktops/laptops
• Coordinate and administer the change management process according to ITIL standard
• LAN troubleshooting and resolution
• Ensure all request logged are assigned ticket numbers.
• Interface with resolver teams and follow up to ensure resolution on assigned tickets.
• Generate weekly and monthly reports on call classification, total number of calls, total closed within SLAs, outstanding closures.
Desired Skills & Experience:
• HND/First Degree in Computer Science or related discipline.
• IT experience essential.
• Fluent spoken English
• Fluent spoken French
Click here to apply for IT Help Desk Analyst Job (http://www.jobnavy.com/job/13072/it-help-desk-analyst-job-at-dancom-technologies-limited-nigeria/)