Job Title: Banking Operations Manager
Job Code: 1159
Location: Owerri, Nigeria
Organisation: FINCA International / FINCA Nigeria
About the Organization:
FINCA International, one of the world's leading MFIs, provides financial services to more than 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East.
About the Job:
FINCA International is looking for an experienced Banking Operations Manager (BOM) who thrives in dynamic environments to be part of the establishment and management of FINCAâ??s regulated microfinance bank start-up in Owerri, Nigeria. The incumbent supports the business / front-end function by providing oversight for general banking operations for the institution. As a core member of the start-up team, s/he will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA's financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA's methodologies, delivery channels strategies, and overall business goals.
Tasks and Responsibilities:
• Introduce and implement effective systems, policies, structures, and resources to support the growth of the institution and ensure adherence to the same;
• Serve as the operations lead for FINCA's core banking system implementation, aligning system configuration with operational processes and policies
• Develop and manage a team of well-trained, focused, and motivated banking services staff;
• Manage centralized loan processing and account opening functions to ensure efficiency, quality, and control over loan creation and completeness of know your customer (KYC)/anti-money laundering (AML) activities;
• Define and implement new policies and procedures for banking services in support of product development/refinement or upon introduction of new technologies and delivery channels;
• Analyze operational risks, procedures, work flow, and controls on an ongoing basis for continual improvement of operational systems;
• Safeguard customer data and protect against fraud through management of authorization levels and access rights;
• Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.
Qualifications:
• University degree in Banking, Business Administration, Accounting, Finance, or other relevant field;
• At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles;
• Experience of one year or more in a management role or as team/project lead strongly preferred;
• Proficient in MS-Office Suite (especially Excel); experienced with core banking systems and good understanding of information system issues and the role of IS in banking operations;
• Project management qualifications (e.g. PMP) are an advantage;
• Knowledge of process analysis and mapping is an advantage;
• Fluency in English is required; Fluency in Igbo or other local language desired;
• Commitment to establishing a successful department and function;
• Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time);
• Strong fit to FINCA's desired corporate culture & committed to furthering FINCA's mission and vision;
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
• Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
• Proven integrity;
• Strong interpersonal skills and written and oral communication skills;
• Highly attentive to detail with excellent organizational and documentation skills;
• Results-oriented, with the ability to drive projects from inception to execution stages;
• Demonstrated leadership, networking and collaboration/negotiation skills;
• Ability to build and maintain excellent working relationships within a diverse organizational structure.
Closing Date: 15 Apr 2013.
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