(http://dl.dropbox.com/u/2618253/ForumPhotos/Helios%20Towers%20Nigeria.gif) Helios Towers Nigeria ("HTN") is a leading Telecommunications Services Provider with a continuous drive to build and develop leaders. Helios Tower is currently in need of competent hand for the following position:
Job Title: NOC Operator
Reference: HTN-JD-002
Position Summary
Job Division: Customer Service
Job Location: Head Office
Job Grade/Level: Associate/Entry
Leadership: VP, Customer Service
This position is required to provide day to day site monitoring through the tower operating centre monitoring system and maintain contact with on site personnel.
Essential Job Functions
• Provide day-to-day systems monitoring (e.g., documentation of alarms, fault, generator running hours, diesel level and site status etc.)
• Monitoring of event, alarms and all activities on site via telemetry and vsys program and calling of site.
• Daily documentation of alarm and all site proceedings
• Track, escalate, follow-up and close faults on site through dockets
• Open fault management, day to day follow up of open fault docket and resolution time
• Daily preparation and distribution of regional reports as requested by the NOC Supervisor.
• Liaise with the NOC Operations Assistant on Generator servicing and diesel delivery on delegated sites.
• Ensure all reports are completed accurately and according to designated timelines.
• Collations of Alarms per site and preparation of monthly alarms per sites
• Carryout any other job responsibilities assigned by the NOC Supervisor.
Education/Certifications
Education: Knowledge, Skills & Abilities
• A good first degree or HND
• Exhibits a high level of initiative, objectivity, integrity & commitment
• Have exceptional IT knowledge/skills to generate, review, run and interpret reports.
• Good interpersonal & communication skills.
• Ability to manage and resolve crises
• Good team spirit and human relation management.
• Result oriented in line with corporate objective
Method of Application:
If you are interested in joining Helios Towers Nigeria, please send your resume with a cover letter ASAP to careers@heliostowers.com.
No dealine stated. The vacancy closes as soon as the target submission is reached.