Job Title: Customer Relationship Officer
Job ID: 373110
Location: Festac Town, Lagos Nigeria
Organisation: Standard Chartered Bank Plc – SCB Nigeria
Sector: Banking and Finance
Job Description:
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities:
- Achieve branch overall profitability target
- Actively grow the Priority & International Banking segment through New to Bank customer acquistion
- Implement and execute regular sales activities to generate business for the segment
- Increase customer satisfaction and service quality as per established standards
- Lead generation through organised sales presentations to groups and organisations
- Solicit referals from other parts of the group as well as busines referals to other business units
- Maintain excellent customer experience and grow customer loyalty
- Portfolio growth
- Grow product holdings per customer
- Grow the number of customers signed on to alternate channels
- Resolve customer complaints within the expected time frame
- NIL fraud
- Dormant account reactivation
- Improve the branch and segment NPS scores
- Consistently adhere to local and international regulatory standards
Qualifications & Skills:
- Strong Banking and Financial Institutions sales experience.
- University graduate with strong academic credentials
- Sound knowledge of banking products and services, banking procedures, local laws and regulations
- Excellent financial market knowledge and competitive awareness
- Strong interpersonal and communications skills
- Team player who shows initiative and assertiveness
- Sales driven
- Strong customer service orientation
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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