Job Title: Maintenance Sales Specialist – West Africa
Job ID: 5040714
Organisation: SAP – Nigeria
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for businesssoftware, SAP helps companies and organizations in more than 25 industries to run better.
PURPOSE AND OBJECTIVES
SAP Maintenance Go to Market is currently looking to hire a "Maintenance Sales Specialist" for West Africa based in Nigeria, reporting to Senior Maintenance Sales Director EMEA as well as COO MU AFRICA. It is a regular full-time contract.
EXPECTATIONS AND TASKS
For the entire support revenue stream of the MU AFRICA, in excess of 120MEur (that represents more than 40% of Revenue in MU AFRICA) and the full portfolio of maintenance services
-To minimize Maintenance@risk (M@R)
-To maximize the number of customers on and the revenue from Enterprise Support
-To recover customers who have discontinued or downgraded their maintenance contracts andgenerate additional revenue for SAP
-To work with F&A department on maintenance cash collection
-To ensure compliance with all related global policies and processes, especially but not limitedto M@R policy and termination policy for non-payment
-To drive execution of related global, regional and local programs
-To support deal execution in the regions as needed, including education of customers'procurement and legal groups, in regards to a Maintenance Contract.
-To directly interact with AEs, CPs, CEMs, SSDs and customers to position the value of SAP'sMaintenance Solutions as supported by value propositions.
-Educate and enable field sales on Maintenance go-to-market tools, strategies, supportofferings and opportunities (AE/SE, etc).
-Engage partner support / awareness of SAP Support offerings and ensure compliance withPCoE rules
-For all relevant forecasting & reporting in close collaboration with other departments, espSales, F&A and Field Services
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
-Has a very good understanding of SAP software and its operations on customer side
-Possesses deep knowledge of SAP maintenance services and their value for the customer
-Is a well structured and analytical thinker
-Is a strong communicator
-Has proven Project/Program Manager skills
WORK EXPERIENCE
5+ years of experience, preferably in a customer facing role (sales, FS)
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees.We aspire to leverage the qualities and appreciate the unique competencies that each personbrings to the company.
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