Job Title: Manager, Change Services
Job ID: 10783
Location: Lagos, Nigeria
Company: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Position Description
The Manager, Change Services will be expected to:
• Lead the reengineering of moderately complex business processes to improve internal efficiency, drive innovation and sustainability or accelerate corporate growth.
• Identify opportunities to improve workflow and provide systematic access to accurate, real-time and consistent information.
• Analyze current processes by mapping, flowcharting and creating visual aids in order to evaluate against current procedures or best practices.
• Perform business environment analysis.
• Identify and apply lean and six sigma tools and processes such as cycle-time reduction/improvement in turnaround times, VOC, Just-in-Time (JIT), value streams, Kaizen.
• Develop action plan to translate strategic objectives into actionable initiatives.
• Define and use performance measures to drive and monitor business unit performance and evaluate the results in relation to the plan.
• Monitor and measure process goals and impact on product or service quality.
• Work in partnership with cross-functional teams to identify operational projects that support business initiatives and future business models. i.e. business modeling
• Quantify business process improvement in monetary terms.
• Any other duties assigned by the Head, Change Services
DUTIES & ESSENTIAL JOB FUNCTIONS
• Process Improvement activities (process mapping, data gathering, brainstorming sessions, workshops, analysis) will account for 70%of this individual's work time.
• Training stakeholders and process owners in newly defined processes – 10% of the time.
• Business Analysis may account for about 5 – 10% of this individual's work time.
• Project & programme management will occupy about 10% of this individual's work time
Required Skills and Qualifications
Education:
• Must possess a first degree in social sciences, engineering or any other science related field.
• Must possess a six sigma certification (Black or Green Belt)
• Possession of a project management qualification will be an added advantage (either PRINCE2 or PMP)
• A Change Management certification from a globally recognized instituted will be an added advantage
Desired Skills:
• At least (10) years work experience, four (4) of which should be in business process definition & modeling, development, and implementation, training, change management, and team facilitation
• Experience in leading or participating in a successful process improvement effort using Lean Six Sigma, or other similar process improvement methodologies.
• Change Management experience within the financial services sector
• Experience working in the financial services sector
• Excellent written and oral communication skills.
• Superior analytical skills
• Working knowledge of the Microsoft Office tool suite (Word, Excel, PowerPoint and Project) is necessary.
• Working knowledge of process modeling tools (ARIS, Visio, etc) is necessary.
• Flexible; comfortable working alone, but also frequently engaging with others in a dynamic, often fast-paced, mission-focused work environment.
Required Competencies:
• Strong numerical skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self driven, values based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
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