Job Title: Liaison and Due Diligence Officer
Job ID: 10798
Location: Lagos, Nigeria
Company: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Job purpose:
• To optimise Liaison & Due Diligence fulfilment resources to achieve business objectives inline with the Business Support strategy and the Bank's vision & values
• Maintain a corporate customer care team with focus on sales support, account opening and documentation, with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers' needs and service preferences
Required Skills and Qualifications
Qualifications:
• Relevant Degree (BSc)
• Minimum of 3 years Customer service experience
Knowledge:
• Knowledge of banking products, account opening requirements and services, deposits, liquidity management (sweeping capabilities and rules), and other liability instruments.
• High customer service experience, ethic and responsibility
• Strong written, verbal communication skills and product/client presentation skills
• Good knowledge of Microsoft Office – (Word)
• SWIFT operations
Experience:
• Good customer service experience managing accounts
• Managing projects
• Building and maintaining relationships
Required Competencies
Personal competencies:
• Good planning and query resolution skills
• Communicate effectively at all levels, take initiative, excellent listening skills
• Strong Customer Focus and continuous interface
• Strong interdepartmental skills, high customer service ethic and responsibility
• Technology Competent
• Analytical
• Team Player
• Decisive
• Planning and Organisational Skills
Technical competencies:
• Risk identification and assessment skills
• People management skills
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