Job Title: Process Specialist: Benefits
Job ID: S_D-0563227
Location: Middle East and Africa
Work country: Multiple (ZA, AE, TN, GH, AO, KE, MA, NG)
Organisation: International Business Machines (IBM) Corporation
Job description:
The Benefits Process Leader will be a demonstrated self-starter with high initiative and the ability to work independently and as part of a global cross-functional team. They will posses excellent organizational, communications and interpersonal skills with a clear understanding of all HR processes (with an in depth knowledge of the Mobility process), HR technology, HR ERP, HR business strategy and organizational structure. The Benefits Process Leader must also have an understanding of labor legislation, government regulations and MEA HR policies.
• Representing MEA in the definition of the global Benefits process design and implementation
• Driving the harmonization efforts in all MEA countries for the HRMS project, within defined project scope of policies, processes, Ts&Cs and SDM
• Interlocking and integrating with the other project work streams (processes leads, SDM lead, LR/ER, BC, systems) for the harmonization design (to-be state)
• Working with the Global Process Leaders to identify country specific legally required deviations and ensure that they are supported and agreed to by the Benefits Process owner
• Serving as the Benefits process expert and change agent in driving global processes through every phase of the program
• Ensuring Business Process owned deliverable are completed and open items closed in a timely manner
• Ensuring consistency in the country implementation of the global Benefits process design by cross-teaming across the Global Onboarding Process project team, Global Process project team and the Country Implementation project team
• Producing country specific Onboarding policy documentation and ensuring interlock and compliance by cross-teaming both within the HRMS Project and externally with Finance, Legal, Data Privacy, ER/IR and other functions/business unit groups
• Providing regular status on activities and highlighting issues, risks and changes identified by the Country Implementation project lead that impact Benefits process
• Escalating Business Process issues in a timely manner to the MEA Benefits Global Process Leader for resolution
• Providing Business Process support to country project activities like Business Process Procedure documents, testing, training, etc
• Demonstrating the proven ability to work effectively and efficiently in a fast paced environment with a strong customer service focus and excellent analytical skills
• Representing MEA in the definition of the global Benefits process design and implementation
• Driving the harmonization efforts in all MEA countries for the HRMS project, within defined project scope of policies, processes, Ts&Cs and SDM
• Interlocking and integrating with the other project work streams (processes leads, SDM lead, LR/ER, BC, systems) for the harmonization design (to-be state)
• Working with the Global Process Leaders to identify country specific legally required deviations and ensure that they are supported and agreed to by the Benefits Process owner
• Serving as the Benefits process expert and change agent in driving global processes through every phase of the program
• Ensuring Business Process owned deliverables are completed and open items closed in a timely manner
• Ensuring consistency in the country implementation of the global Benefits process design by cross-teaming across the Global Onboarding Process project team, Global Process project team and the Country Implementation project team
• Producing country specific Onboarding policy documentation and ensuring interlock and compliance by cross-teaming both within the HRMS Project and externally with Finance, Legal, Data Privacy, ER/IR and other functions/business unit groups
• Providing regular status on activities and highlighting issues, risks and changes identified by the Country Implementation project lead that impact Benefits process
• Escalating Business Process issues in a timely manner to the MEA Benefits Global Process Leader for resolution
Required:
• High School Diploma/GED
• At least 1 year experience in Developing, formulating and implement policies, procedure and program
• At least 1 year experience in HR (focus on Benefits Process)
• At least 1 year experience in working on multi-country environment
• English: Fluent
Preferred:
• Bachelor's Degree in Social Sciences
• At least 3 years experience in Developing, formulating and implement policies, procedure and program
• At least 3 years experience in HR (focus on Benefits Process)
• At least 3 years experience in working on multi-country environment
Additional information:
• Demonstrating the proven ability to work effectively and efficiently in a fast paced environment with a strong customer service focus and excellent analytical skills
• Providing Business Process support to country project activities like Business Process Procedure documents, testing, training, etc
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