Job Title: Call Centre Operator
Location: Ogba, Ikeja Lagos
Organisation: Kaizen Venture Partners – Nigeria
Nature of Work: – Call Center Operator provides customer service by giving response to the inquiries – Travel information, technical malfunctions (Computer, TV, Internet problem) and other concerns.
Job Description:
• Support and provide superior service via phones, emails and faxes as a receiver and caller.
• Use questioning and listening skills that support effective telephone communication
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with the job stress, angry callers, and upset customers.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Identify voice skills and how to enhance a good telephone presentation.
• Other duties assigned.
• Review customer complaints and search for possible solution.
• Give information to the customers regarding their concerns.
• Inform customers about their previous and current billing statements.
• Give advices to the customers about the possible remedies or solutions regarding their problem.
• Record and encode the information that the customer gives.
• Try to persuade the customer to buy a certain products.
• Give step by step instruction to customers i.e. television or computer problem
Education and Requirements:
• Must have a degree in English or any related discipline
YEARS OF EXPERIENCE
• 1-3 years (experience in a call center)
Skills and Competency Requirements:
• Strong use of English language in both verbal and written.
• Knowledge in handling different accounts (Travel or Bank)
• Must have basic knowledge on Computer parts and Applications (For Technical Support)
• Knowledge in establishing good rapport with the customer
• Must be analytical and keen to details.
• Ability to talk while encoding the data on the computer
• Must be patient and courteous.
Age Limit: 22 – 28 years
Only qualified candidates should apply with their updated CV with passport photograph.
Deadline: 1st April, 2013.
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