Job Title: Head, Outsourcing
Job Location: Lagos, NIGERIA
Organisation: Etisalat Nigeria
Job Summary:
• Develop and implement strategies and plans for the resourcing and management of outsourced roles
• Act as the key interface between HR and all other functional areas which require outsourced staff to support delivery of set business objectives
• Manage the relationship between the company and outsourcing partners.
Principal Functions:
• Provide overall guidance and direction in the management of outsourced staff
• Design, develop and implement cost-effective strategies for the recruitment, training and managing of outsourced staff
• Oversee the implementation of the recruitment plan to meet the approved manpower requirements for outsourced staff
• Ensure compliance with relevant laws and regulations for effective outsourcing
• Establish and maintain relationships with key internal and external stakeholders
• Work in partnership with business units to understand key business drivers and needs as well as current and future challenges in terms of outsourced staff recruitment needs and other HR-related issues
• Assign responsibilities to subordinates and supervise them to ensure timely delivery
• Negotiate contract terms, fees and payment schedules with outsourcing partners and develop contracts and service level agreements for outsourcing partners
• Work with outsourcing partners to deliver an effective performance management system for outsourced staff ? including appraisals, confirmation, training and development interventions
• Identify employee relations issues and take appropriate action to address/ resolve issues or escalate to the Chief HR Officer (CHRO) where necessary
• Co-ordinate disciplinary cases and appeals to ensure timely resolution
• Handle industrial relations issues and relationships with labour organizations
• Provide inputs in the development of outsourcing partners? HR policies relating to staff welfare, e.g leave, medicals, resignation, etc
• Work with outsourcing partners to ensure timely and accurate processing of all outsourced staff salaries and benefits, e.g leave allowance, transfer benefits, medical reimbursements, recreational benefits, etc
• Work closely with Finance to ensure timely remittance of outsourced staff?s PAYE taxes and other statutory deductions
• Ensure maintenance of accurate outsourced staff records
• Conduct regular global and local best practice review and provide management with information on best practice in outsourcing management and governance
• Continuously review the activities of the unit to identify improvement opportunities
• Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives
• Monitor and control the budgetary needs of the unit
• Prepare and submit periodic management reports on the activities of the unit for management decision-making
• Perform any other duties as assigned by the CHRO
Educational Requirements:
• First degree in a relevant discipline
• Postgraduate/ professional qualifications and/ or certifications in a related field will be an advantage
Experience,Skills & Competencies:
• Between eight (8) and twelve (12) years directly-relevant post-NYSC work experience, with at least most recent three (3) years in a managerial role.
• Ideal candidate must be able to demonstrate:
• Excellent experience in vendor management and outsourcing
• Strong project management and negotiation skills
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