Job Title: Station Manager
Reference: ACN/GO/SM/0313
Organisation: Aero Contractors Company of Nigeria Limited
Reports To: Airport Operations Manager
Function: Ground Operations
Sub Function: Sales/ Customer Service
Location: All Aero locations
Purpose Statement: To ensure that all aspects of the day-to-day airport operations run safely, smoothly and efficiently and deliver outstanding service to Aero passengers.
Key Accountabilities: – Deliver service in line with Company objectives. – Ensure flight operations is performed safely, efficiently, punctually and in accordance with all relevant procedures and policies at all times, both in Passenger Services and on the ramp. – Continually monitor and manage all aspects of Operations within control or influence to maintain optimum balance between service, safety and cost efficiency. – Continually challenge standards, raising and revising them where possible. – Ensure Aero's service standards are class leading where possible and competitive as a minimum, providing appropriate feedback to Airport Operations Manager for future improvements.
Knowledge, Skills and Experience: – This position requires a graduate with a first degree/HND or any related qualificationrelevant to aviation. – Good interpersonal skills. Ability to take quick and well informed decisions. – Good all round airline knowledge is required withat least 3 years experience in a similar airline position withproven track record in a supervisory role. – Willingness to work extra hours is desirable. – The ability to communicate effectively (verbally and in writing) with all levels of people and multilingual proficiency will be an added advantage.
The following skills are essential: – Analytical ability – Excellent Customer Service Skills – Creative thinking and problem solving – Must be Computer Literate
Deadline: 29th March, 2013.
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