Job Title: Cabin Services Executive
Reference: ACN/FO/CSE/0313
Organisation: Aero Contractors Company of Nigeria Limited
Reports To: Manager, Flight Operations
Function: Flight Operations
Sub Function: Customer Service
Location: Lagos, Nigeria
Purpose Statement: To strategically lead and develop the cabin services team to ensure the delivery of a consistent and enviable service.
Key Accountabilities: – Assist the Human Resource Department in ensuring the selection and recruitment of suitably qualified candidates as Cabin Crew. – Coordinate cabin crew activities; supervise the roistering of cabin crew for monthly flight schedule, ensure all appropriate and check forms are available. – Process incident reports and any irregularities; recommend remedial actions with nominated post holders concerned. – Recommend to management through the HR department to call a hearing when such actions seem appropriate and co- operate in the resulting investigation. – Ensure the planning and monitoring of flight catering services with the catering unit, – Select instructors for Cabin Department in cooperation with Head of Training and the HR Department. – Cooperate with Technical department in regards to cabin related issues such as safety equipment and the improvement of technical installations in the cabin to increase safety and comfort. – Standardization & Enforcement Ensure that all company, national and international requirements for flight safety are met and cabin crews are trained to meet such requirements; supervise cabin crew drills on practical procedures and performance, organise non-scheduled line flight to check for professional standard and development of cabin personnel
Knowledge, Skills and Experience: – This position requires a graduate with HND or good University degree, BSc/HND in any field, Valid NCAA Cabin Crew License Must have at least 5 years experience as an operating SCCM (Senior Cabin Crew Member). – Must have completed the appropriate Cabin Crew courses. – Must have adequate knowledge of the Cabin Crew Operations Manual. – Must be a certified NCAA instructor Computer literate with good communications and effective time management skills. – Should possess qualities of diplomacy, flexibility and innovation.
The following skills are essential: – Analytical ability – Excellent people management skills – Creative thinking and problem solving – A confident swimmer
Deadline: 29th March, 2013.
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