Job Title: Front Desk Officer
Reference: ACN/HR/FDO/0313
Organisation: Aero Contractors Company of Nigeria Limited
Reports To: HR Advisor – Employee Relations
Function: Human Resources
Sub Function: N/A
Location: Lagos, Nigeria
Purpose Statement: To provide world class switchboard and reception services in the company. Promote the company's image in a pleasant and professional manner
Key Accountabilities: – Welcome all visitors to the organisation in a warm and friendly manner. – Source and provide relevant information to callers as appropriate. – Sign in visitors using the log provided, issuing visitor Passes to be worn at all times. – Check staff ID on entering the company premises, issuing escorted Visitor Passes to any staff member without appropriate ID. – Check the information on the system to assist with directions to meeting rooms, etc. – Keep reception areas tidy, ensuring all crockery and cutlery is clean, managing the coffee machine and ensuring adequate supplies for refreshments available. – Ensure all relevant information e.g. employee extension numbers are available for prompt call dissemination. – Answer calls coming through the company's main switchboard swiftly and efficiently, directing them to the appropriate department/individual.
Knowledge, Skills and Experience: This position requires a graduate with a University Degree in the Social Sciences or related discipline with at least 2 years experience in a customer service role, previous experience of switchboard and reception work is desirable. Pleasant and articulate personality with excellent telephone manners. Flexible and mature approach to issues with excellent interpersonal skills at all levels. Ability to work on own initiative. good sense of humour, excellent interpersonal and communication skills.
The following skills are essential: – Analytical ability – Creative imagination and problem solving – Must be Computer Literate
Deadline: 29th March, 2013.
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