Job Title: Customer Care Executive
Job Number: 130005H9
Ogranisation: Unilever Nigeria Plc
Schedule: Full-time
Primary Location: Nigeria-Lagos State-Lagos-Oregun – Head Office
Shift: Day Job
Job: Customer Development
Travel: No
Main Purpose: To proactively implement actions to delight customers; Customers, Wholesalers, and Retailers in a manner to build their loyalty to Unilever Business through unmatched services, intimate communication.
Main Accountabilities:
• Manage customer care email account to attend to complaints that come from the trade
• Manage the complaints ,enquiries from customers and wholesalers that come through the toll free care line
• Prepare monthly report on TTS credit note application
• Prepare monthly report on damaged returns reversals credit note application
Key Skills:
• Inter personal skills
• Microsoft word and Excel
• Communication skills
Relevant Experience:
• Educational qualification of National Diploma (OND) in business adminisration or any other related fields
• Collaboration and relationships
• Customer Facing Experience
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