[attachimg=1] Bharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa. Bharti Airtel a parent company to Airtel Nigeria , who acquired Zain Nigeria, is currently recruiting for the following position(s):
Position: Zonal Prepaid Executive - North East
Job Code: 3009
EXPECTED END RESULTS:
- Manage customers in assigned zone with view to reducing churn
Supporting Activities:
1. Monitor customer behavior through lifecycle reporting and analysis.
2. Work with the product development team to design products and service suited to the immediate environment
- Manage distribution of KYC terminals in assigned zone.
Supporting Activities:
1. Liaise with RPs in the zone to host zain KYC terminals in their premises.
2. Monitor and improve the KYC process in the zone with the aim of reducing TAT.
- Prepaid activations in assigned zone
Supporting Activities:
1. Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.
SKILLS AND KNOWLEDGE
Educational Qualifications & Functional / Technical Skills: Good first degree
Relevant Experience (Type of experience and minimum number of years):
- 3-5 years of solid customer service experience.
- Excellent organizational, communication skills, and attention to detail.
- Advance proficiency in Microsoft Word and Excel
Other requirements (Behavioural etc.)
- Ability to build strong working relationships, internal and external to the organization.
- Good analytical and numerical skills
- High level of discretion
For online application:
Work with us
(http://www.ng.airtel.com/Workwithus.aspx).