Job Title: Head, Sales Projects, Systems and Processes
Job Location: Lagos, NIGERIA
Organisation: Etisalat Nigeria
Job Summary: Oversee project and process management, systems enablement and training for all sales channels, including Indirect, Corporate, Retail and Field Force Agents
Principal Functions:
• Collaborate with Technical and Commercial leadership, as well as with functional teams from Marketing and Products & Services to develop and execute aligned Go-to-Market (GTM) strategies aimed at growing sales revenues through channel enhancements
• Lead project management (plan, execute and close) for the development and implementation of all new and existing sales enterprise-impacting projects
• Account for the achievement of project objectives and overall quality assurance and control throughout the entire project life-cycle
• Oversee the development, implementation and monitoring (BPM) of sales channels processes and procedures
• Act as lead on all projects involving sales and oversee development, implementation and monitoring of all sales projects across existing channels
• Manage Etisalat Nigeria?s MSISDN range to ensure optimal utilization and adequacy to cater for business needs
• Ensure training of all Indirect Sales channel staff on products, processes and systems
• Provide support and ensure high quality of BI reporting pertaining to Channel Partner incentives and commissions
• Champion enablement/ automation of channel processes to drive aggressive growth of airtime sales and gross activations to ensure achievement of set goals and objectives
• Ensure adequacy of support provided for all channels on sales systems-related solutions, e.g CRM, Inventory Management, Partner Management solutions, etc
• Support development, implementation and reporting of incentive/ commission schemes for all Channel Partners in order to drive channel and revenue growth
• Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives
Educational Requirements:
• Bachelor's degree in Marketing, Engineering, IT, Social Sciences or any other numerate discipline
• Project management/ professional/ industry certification mandatory
• Postgraduate qualification, e.g MBA, M.Sc. will be an added advantage
Experience,Skills & Competencies:
• Between eight (8) and twelve (12) years directly-relevant post-NYSC work experience, with at least 8+ years in business analysis, sales planning and forecast, and channel management within the finance, technology and mobile telecoms business environment, and 4+ years in sales management and channels, systems and processes development and deployment
• Ideal candidate must be able to demonstrate specialist to expert competencies in the following areas:
• Oral and written communication
• Documentation and presentation
• Knowledge of the telecoms business environment
• BPM and PM in start-up sales channel development
• Relevant systems and tools, e.g CRM, O2D, Inventory Management, SFA
• Delivery of novel projects and products from concept to implementation in the telecoms industry
• Planning, budgeting, procurement (selection and negotiation), and project leadership
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