Job Title: Analyst, Mobile Money
Job Location: Lagos, NIGERIA
Organisation: Etisalat Nigeria
Job Summary: Support administration of all new agent/ merchant/ billers entity to Etisalat's mobile financial services distribution and payment network
Principal Functions:
• Maintain an adequate stock of corporate and retail materials in order to ensure zero stock-out
• Follow through and carry out tasks required to enroll agents or merchants and billers
• Identify, analyze and document problems in 3rd party operations
• Monitor and analyze incentives and commissions for all stakeholders in order to ensure seamless reconciliation and settlement
• Ensure training of administrators and agents is carried out
• Conduct business-readiness tests and post-launch tests to ensure all agent, merchant and/ or biller services meet specifications
• Assist in generation of monthly performance reports to measure KPIs across distribution and payment network
• Document all agent and merchant requirements, including training manuals and materials
• Assist in execution of mobile money agent/ merchant terms and conditions and operational processes between Etisalat Nigeria and 3rd party where necessary
• Monitor SLAs with supporting units to ensure timely escalation and resolution of queries and issues
• Execute any other deliverables as required by the Specialist-Mobile Payment
Educational Requirements:
• Bachelor's degree in Finance, Business Administration, Management Studies or highly numerate disciplines
• Relevant Postgraduate qualification/ certification will be an added advantage
Experience, Skills & Competencies:
• Between one (1) and two (2) years directly relevant post-NYSC work experience in mobile and/ or card payment processing with some background in the telecoms industry
• Ideal candidate must be able to demonstrate advanced competencies in the following areas:
• Communication and presentation
• Flexibility and adaptability
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