Job Title: Application Development Officer
Job ID: 10807
Location: Lagos, Nigeria
Company: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Main Purpose of the Job: – To provide first level support for all custom-developed applications and third-party applications provided by other vendors, and to contact the vendors involved whenever there is a need to carry out upgrades or fix a major error. – Ensuring that all incidents are responded to and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user. – To ensure that all reports relating to internal custom-developed applications are promptly generated and presented for review by appropriate individuals and departments. – It is imperative that the necessary housekeeping takes place on a hourly/daily/weekly/monthly basis as per the job requirements.
Key Responsibilities:
• Configure, install and support custom-developed applications as well as vendor-provided software
• Responsible for administration and monitoring of software systems and intranet web applications
• Administration of application servers
• Responding to and resolving incidents
• Provide backup and data restoration procedures
• Ensure 24-hour availability of applications and software systems
Key Performance Measures:
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact
• Reduced number of incidents
• Successful implementations
• Meet deadlines
• Ensure that service disruptions due to system downtime are minimized.
• Professional assistance to large projects in relation to Application acquisition and deployment.
• Adherence to programming practice
Key Performance Measures:
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact
• Reduced number of incidents
• Successful implementations
• Meet deadlines
• Ensure that service disruptions due to system downtime are minimized.
• Professional assistance to large projects in relation to Application acquisition and deployment.
• Adherence to programming practice
Required Skills and Qualifications
Experience:
• B.Sc. Degree
• Project Management Certification
• Demonstrable Programming skills
• Demonstrable knowledge of Relational Database Management Systems
Problem Solving, Planning and Decision Making
Problem Solving:
• Set and ensure adherence to development methodology and procedures with regards to application deployment
• Resolve problems related to system and application availability.
• Resolve user issues related to software application usage.
• Develop applications to solve user-specific or department-specific IT-related problems
Planning:
• Ensure processes are in place for minimizing system/application downtime
• Set procedures for backing up applications and related data.
Personal Competencies:
• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Must be service oriented
• Ability to manage time and people
• Good project management skills
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