Job Title: Programme Manager
Job ID: 5219159
Organisation: SAP Nigeria
Job Description:
The Program Manager is responsible for managing and delivering strategic complex programs and multiple inter-related projects within a given business strategy to the desired program results. They are responsible for managing Class C or Class D project/ program. The Program Manager has the qualifications and business acumen typically to manage multiple large scale, high risk, projects and programs that span organizational and national boundaries including multiple business units and multiple service partners/vendors. They oversee effective project oversight and project reviews to affect program success and serve as a mentor to project managers on program issues. They are able to manage complex contractual constructs including Country Framework Services Agreement with multiple SOW. Typically SAP is a prime contractor with involvement of several subcontractors and SAP LoS such as consulting, BTS, CD and GD. They reinforce the enterprise knowledge management through the communication of program lessons learned and best program management practices development. There are three key types of engagements which program managers lead:
• Large and complex programs (see definition project type C and D below)
• Recovery of troubled programs
• support to pre-sale and set up of large and complex engagements or project portfolios at large accounts (typically at PCN accounts)
Strategic projects and ramp-up projects act as trusted advisor to C level at strategic accounts
Delivery:
• Lead and own program planning activities and oversee the delivery of multiple projects related to successful program execution.
• Own the program/project plan and be responsible for delivery of its' major elements including program's business objectives, scope and solution within quality criteria, on time and budget.
• Translate generalized customer business goals and objectives into concrete program strategy and tactical delivery plans.
• Define strategic objectives of large and complex programs, benefits realizations plans of large programs including KPIs to be delivers
• Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP's intellectual capital etc.
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
• Set-up and maintain the Governance Model with PMO over the entire lifecycle of the program.
• Active risk management, implement and maintain an ongoing risk and quality management framework,
• Assurance of active executive sponsorship at client side,
• Build proactive formal and informal communication/relationship with key stakeholders outside of key STC Team – increase coverage
• Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAM, legal, contact and negotiation and sales colleagues,
• Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
• Resolve political, resource, budgeting, change and legal issues affecting the program.
• Escalate early issues about the projects / program to account management and Field Services Leadership.
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
• Maximize use of offshore delivery GD of SAP and its partners to achieve cost advantages for the client and SAP.
• Maximize use of multiple SAP LoS such as BTS, CDP, AGS and Education to maximize value for the client and cross-sell SAP Services and Products.
• Interface with internal functions (DPO/PMO, controlling, GRC etc.) to ensure visibility and transparency of results
Sales and Business Development:
• Close work with SAM, SSAM, GAD and product sales colleagues on large bids and proposals for new business.
• Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for SAP with minimal risks
• Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
• Set-up and maintain value partnership (by using BTS services) in order to support client's business case and benefits model.
• Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
Coaching & Mentoring:
• Oversee effective project oversight and reviews to affect program success.
• Serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
Knowledge Management:
• Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.
• Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices.
• Participate in the development of project / program management best practices, examples, templates and SAP's Program Management Methodology
• Excellent understanding of SAP solutions and of the consulting business processes and functions.
• Highly developed business acumen.
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Ability to train, mentor and develop project managers and senior project managers in project management methodologies and their application.
• Knowledge of the strategic and operational issues of the project management business unit.
• Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
• Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
• Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
• Ability to manage in a matrix environment.
Desired Skills & Experience:
Functional Experience:
• 10 – 15 years of project management (Programme Management) experience in large scale, high risk, or strategic projects/program.
• 3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
• Demonstrated experience leading cross functional teams within a formalized methodology.
• Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
• SAP experience preferred.
• PMP or PgMP certification and /or other industry and project management certifications
• Recommended trainings
• Program Management Methodology
• Project Management Summary
• PMM
• Roadmap Composer – ASAP
• Project Reviews
• PM Key Deliverables
• Solution Manager
• Project Management Tools (PEM, PtD (P3) etc)
• Management of CDP projects
• Management or RDS and PDS within large programs
Management Experience:
• LoB or LoS management experience of small and medium size team is desirable
• P&L of LoB experience is desirable
• Experience in managing international consultancy is desirable
Leadership:
• strong leadership and people management skills is desirable
• leading in matrix organization and without formal authority
• multicultural sensitivity and work in international environment with global clients
International Experience:
• Solid experience in international implementation experience
Industry Experience:
• Industry focus is an asset (1-3 industries or sectors)
Languages:
• English: Fluent
Other languages: desirable
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