Job Title: Amadeus Ticketing and Reservation Officer
Job Reference: RF 113
Job Location: Lagos, Nigeria
Organisation: WakaNow Nigeria
Parent Organisation: Zeep Travel Network (ZTN)
Responsibilities:
• Monitor passengers' travel request, and ensure that tickets are issued promptly and accurately.
• Make reservations, bookings and advise customers on reservation status on or before flight departure.
• Prepare tickets sales report on a weekly basis.
• Ensure that seats are not duplicated by coordinating all outlets.
• Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
• Ensure strict adherence to laid down business policies and procedures
Essential Skills:
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to listen and effectively communicate accurately important information to prospective clients.
• Ability to use Microsoft Office Suite
• Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
• Must have strong time management skills and possess the ability to work to deadlines and under pressure.
• Must possess the ability to work and contribute effectively to a team.
• Must have excellent organizational, interpersonal and leadership skills.
• Must be innovative, responsive and result-oriented
Academic and Technical Skill:
• First degree in any Social Sciences or Business Management course
• The successful candidate must have at least 3 – 4 relevant post NYSC working experience and must be able to workwithout supervision
• He/she must have completed an IATA course on Fares and Ticketing.
• Ability to use the Amadeus GDS is COMPULSORY
Deadline: 5th April, 2013.
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