Job Title: NSMC Coordinator
Job ID: 1956
Location: Lagos, Nigeria
Division: Network Group
Organisation: MTN Nigeria Communications Limited
Job Description:
• Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS)
• Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS. These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures.
• Provide technical support and decisions on all unresolved faults to NSMC Engineers- BSS, NSS and VAS.
• Report all long outstanding faults to the Manager, Network Services Management Centre
• Ensure that logged trouble tickets are correctly assigned and escalated to relevant support team
• Lead team adherence to process and procedure in accordance to business objective.
• Manage and control all approved network changes during and after implementation.
• Provide on-the-job training i.e technical and administrative guidance to subordinates.
• Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems.
• Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ.
• Ensure eTOM best practices and standard are adhered to
• Generate and submit reports on network failures and staff performance.
• Provide ideas and feedback on software tools, procedures and improvements to NSMC processes
• Perform second-line maintenance of network faults.
• Ensure that all NSMC tools and Applications are working properly and utilized
• Interface with external Network Operating Centres to resolve faults in the area of BSS, NSS and VAS
• Interface with international partners on the availability and quality of service provided to our customers
Job Conditions:
• Normal MTNN working conditions.
• Regular shift work.
• On standby 24/7 throughout the year.
Reporting To: Manager, Network Management
Required Skills:
• A degree in Electrical Electronics/Telecommunications or a related field.
• At least 4 years hands-on experience in light current, telecommunications or a related field.
• At least 2 year experience in GSM switching environment preferably working on Ericsson and Huawei switches.
Employment Status: ermanent
Qualification: A degree in Electrical Electronics/Telecommunications or a related field.
This vacancy expires on 4/12/2013.
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