Job Title: BPO F&A Service Line Capabilities Product Manager
Reference: 1070133
Company: Hewlett-Packard (HP)
Description:
• Manages all aspects of service lifecycle phases at the product line level of Cross Tower enabling technologies P2P,R2R,O2C- once service offering-Products are on the shelf and released by the strategic Service Line managers –
• Including product implementation for clients,
• Product Upgrade /process improvement projects
• Product escalations/Product Change request management
• Create and foster a mutually beneficial relationship with all key stakeholders- Service Line managers, Technology-IT, Process, Delivery and Account Delivery Teams
• Manage team of product experts for each Tool area
• Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues.
• Identifies and drives process improvements for services route to market, delivery, business operations, and individual and team productivity to improve overall effectiveness
• Focal point for functional team issues and resolution
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other Human Resources (HR) goals.
• Change impact multiple products or processes
Qualifications:
Education and Experience Required:
• Typically extensive knowledge and a proven track record in Service Business Management
• Established management background of high level individual contributors (leading teams) or key eexperienec of management techniques
• Typically first level and advanced level university degree
Knowledge and Skills Required:
•Process Knowledge- Detailed knowledge of supply chain process- end 2 end procurement to pay and ideally also Record 2 Report process- Month end close-Reconciliations etc and order to cash-AR process
• Detail Technical knowledge of standard tools required to provide delivery of such processes in a BPO environment- eg. Document management solutions for above Cross tower processes Workflow Electronic Data exchange & e-Invoicing, Data Capture OCR- electronic data archiving, Dispute management, Credit collection Cash Apps, reconciliations etc
• High market knowledge. Need broad knowledge of general Market tools in the market used to provide such services.
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives
• Skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation skills
• Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
• Demonstrated ability to provide thought leadership and drive change across functions; highly developed program management and change management.
• Management by influence with international, multi-cultural, virtual teams
• Influence cross-functionally and on senior management level
Job: Services
Primary Location: Europe-Middle East-Africa
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
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